1. The 14-day guarantee
If Everkey is not right for you, email us within 14 days of your first payment and we will refund it in full. You do not need to explain why.
This covers the first payment on a paid plan. It applies once per account.
Your subscription ends when we issue the refund, and you will not be charged again. You do not need to cancel separately. Your account returns to the Free plan, and everything you have already recorded stays readable there with no time limit — see section 9.
2. Cancelling later
You can cancel at any time from the customer portal linked in your settings. Cancelling stops the next charge; it does not refund the period you are currently in.
When you cancel, you keep access to your paid plan until the end of the period you have already paid for. After that the account moves to the Free plan.
We do not refund part-used months or years outside the 14-day window. There is no charge for cancelling, and no notice period.
3. Renewals
Subscriptions renew automatically. Every charge produces a receipt from Paddle, and we ask Paddle to email you before a renewal is taken.
If a renewal charges you when you meant to cancel, tell us within 14 days of that charge and we will refund it, provided you have not used the account substantially in the new period. This is a discretionary courtesy, and we apply it generously — being charged for a year you did not intend to buy is not the kind of revenue we want.
4. Always refunded, whatever the date
Some things are not judgment calls. We refund in full, regardless of how long ago the charge was:
- a duplicate or double charge;
- a charge on an account that was already cancelled;
- a charge in the wrong amount, or in a currency you did not agree to;
- a charge you did not authorise;
- an extended outage that made the service unusable for a significant part of the billing period.
5. Your statutory rights
If you are a consumer in the UK or EU, you have a legal right to withdraw from a distance contract within 14 days. Our 14-day guarantee is designed to match that right rather than to sit underneath it, and we honour it whether or not you have started using the service. Nothing in this policy reduces any right you have under the mandatory consumer law of your country of residence.
6. What is not refunded
- Requests made more than 14 days after the first payment, other than the cases in section 4.
- A second refund on the same account after a first refund has been granted.
- Accounts terminated for breach of the acceptable use rules in the Terms of Service.
- The Free plan, which costs nothing.
7. How to request a refund
Email support@geteverkey.com from the email address on your Everkey account, and include the receipt number or the date of the charge if you have it. That is the whole process — there is no form.
We reply within two business days. Approved refunds are issued by Paddle, our merchant of record, to your original payment method. Paddle typically processes them within 5–10 business days, though how quickly the money reappears depends on your bank or card issuer.
Because Paddle is the merchant of record and the seller of your subscription, you can also request a refund directly through Paddle’s buyer support. Either route works.
8. Please ask before charging back
A chargeback costs us a fee and takes weeks to resolve, and it usually settles a dispute we would have settled by email the same day. If something has gone wrong with a payment, email us first. We would rather refund you than argue with a bank.
9. Your data is never held hostage
A refund or a cancellation does not delete anything.
Every client and asset you have recorded stays readable, with no time limit. Continuity packs you have already shared with your clients stay live — your client’s recovery page will not go dark because you stopped paying us. You can request a full export at any time, on any plan, including after cancelling.
Only the creation of new clients and assets is limited when your account is on the Free plan and above its limits. This is set out in section 8 of the Terms of Service and it is not a temporary promotion.
10. Contact
MRAT Enterprise
Sole proprietorship registered in Malaysia · SSM 003542568-X
support@geteverkey.com